Terms of Use

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Disclaimer

All services provided by Satyam Hosting (“Satyam Technologies Pvt Ltd”) may be used for purposes that are legal as per Indian Jurisdiction. Transmission, storage or presentation of any information, data or material in violation of Indian Law is prohibited. This includes, but is not limited to: material we judge to be threatening or obscene, or material protected by trade secret and other statute. The user agrees to indemnify and hold harmless Satyam Hosting from any claims resulting from the use of service which damages the user or any other party.

Satyam Hosting will not be responsible for any damages your business may suffer. Satyam Hosting makes no warranties of any kind, expressed or implied for service we provide. Satyam Hosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting in delays, no deliveries, wrong delivery, and any and all service interruptions caused by Satyam Hosting and its employees. Satyam Hosting reserves the right to change its policies at any time without prior notification.

Satyam hosting is part of Satyam Technologies Pvt Ltd.

Our Mailing Address:

4th Floor, Satyam Nursing Home Building
Brahmshtan, Sheikhpura
India 800 014

Uptime

Satyam Hosting endeavors to have network uptime 99.9% of the time. In the event that your website is not up 99.9% of the times, we will, at your request, prorate the applicable portion of your monthly, quarterly, semiannually, or yearly service charge.

Payment Policy

Your account will not be activated until we receive your first months payment. Users, will receive invoices that are sent via email approximately one week before they are due. Invoices are to be paid on or by the date on the invoice. Failure to comply will result in your account being terminated. If you then wish to re-register for the account, all regular sign-up rules and prices will apply. If at any time your account becomes past due or inactive for any reason, we reserve the right to change your rate to match the current prices. We reserve the right to deny any order. Credit card order: If your order is processed you may be asked to send us a copy of your credit card from security reasons before your account is activated. All orders are subject to being denied. Satyam Hosting is part of the Satyam Technologies Pvt Ltd and that their statement will show “SAT” on the credit card charge.

Starter Hosting Payment Policy

Payments are due every month on the date of registration. Payments are considered late after 7 days following the due date. If the account is not paid on the due date Satyam Hosting will terminate the customer’s service. Once the customer’s service is cancelled any data on the server will not be recoverable. Satyam Hosting is not liable for any lost data due to non-payment.

Business Hosting Payment Policy

Payments are due every month on the date of registration. Payments are considered late after 1 day following the due date. If the account is not paid on the due date the account may be terminated. Satyam Hosting terminate the customers service if the invoice is 3 days overdue. If the server is suspended, payments are subject to a Rs 600.00 reconnection fee.

Reseller Payment Policy

The resellers invoice is due every month on the date of registration. They are considered late after 1 day. If the account is not paid within 24 hours the account may be suspended. This includes the end-user’s accounts. If the payment is not received within 3 days of due date the resellers account and end-user’s accounts will be terminated. If after 48 hours of suspension there is no communication from the reseller, and the end-user wishes to continue service, the end-user’s account will be turned over to the end-user and billing will be between Satyam Hosting and the end-user.

Late Fee

Payments are due every month on the date of registration. They are considered late after 1 day following the due date. If the account is not paid 2 days following the due date a late fee of 15% will be added to the invoice. This fee must be paid prior to activation of the late account.

Abuse

Prohibited are sites that promote any illegal activity or present content that may be damaging to Satyam Hosting’s servers, or any other server on the Internet. Links to such materials are also prohibited.

Any attempt to undermine or cause harm to a server or customer of Satyam Hosting is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund. Server abuse includes but is not limited to the following:

  1. CPU/Resource intensive Programs
  2. Denial of Service Attacks
  3. Hacking/cracking of any kind (This includes exploits)
  4. Account trading
  5. Spamming
  6. Transmission, storage or distribution of any information, data, or material in violation of any law or regulation is prohibited. This included but not limited to: trademarks, or any other illegal content. Examples: Movies, MP3s, Pirated Software, Hacker Programs, or Warez Sites.
  7. We don’t allow IRC on our accounts or game servers.
  8. Warez, image/file dump, mirror, or ad services.
  9. Sale of controlled substance or online pharmacies.
  10. Autosurf sites, investment sites, escrow, HYIP, bank debenture programs, or lottery sites.
  11. Brute force programs, IP scanners, mail bombers, and spam scripts.
  12. Personal Proxies are allowed.

Satyam Hosting will be the sole arbiter as to what constitutes as a violation of server abuse, and reserve the right to terminate the account without notification.

Early Termination/Cancellation

Satyam Hosting reserves the right to cancel a customers service at any time. If cancellation is caused by customers violation of these policies, then no refund is due. Customers may cancel service at any time, but no refund is due. Satyam Hosting offers refunds on hosting services within the first 30 days of refund if customer requests at least 5 days prior to the end of the month. More information on refunds is available in Refund Policy page.

If you wish to cancel your services, you must notify us five (5) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly.

If you cancel your account and your payments still continue to recur for any reason such as 1) by fault of Satyam Hosting staff 2) by fault of the credit card processor 3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution.

Satyam Hosting does not offer any refunds on web hosting including shared and reseller accounts and domain registration. You may cancel your dedicated server at any time however no refunds will be issued. Licenses and add-ons are non-refundable.

Privacy Policy

Satyam Hosting has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering practices for this Web site.

We take our customers privacy very seriously. You are guaranteed 100% privacy. Information such as address, phone, etc. will not be given out. However, we reserve the right to monitor your account. We will also use given information to verify you as the account holder in the event you forgot your password.

Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.

Order Forms

Our site uses an order form for customers to request services. We collect sensitive information which is used only for our purpose, not third party receives any type of information from us.

Contact information from the order forms is used to get in touch with the customer when necessary.

Billing information that is collected is used to bill the user for services.

Unique identifiers are collected from Web site visitors to verify the user’s identity.

Demographic and profile data is also collected at our site.

We use this data to improve visitor’s experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Third Parties

Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC

Content

Satyam Hosting agrees with freedom of speech. However Satyam Hosting does not allow websites with the following content: Racism of any kind including but not limited to color, religion, creed, or any other beliefs. Other content that is prohibited are threats, hate websites, terrorist websites, violent websites, and malicious content.

Shared and Reseller accounts may not be used as a backup/storage device.

Domain Registration/Renewal

If a domain is registered through Satyam Hosting the client is responsible for renewing the domain. Domain prices are subject to change.

In order for Satyam Hosting to host your domain you must change your domain name servers (DNS) to our DNS. This must be done at your domain registrar. This is not considered a renewal or transfer of your domain. In order for this process to be performed you must contact your domain registrar.

Server Backups

Most of our servers have backup equipment. For liability reason we cannot guarantee that your material will be backed up. Therefor please backup your accounts off of our servers. We are not responsible for lost material. If you require your accounts to be backed up we can do so.

Mail/Spam Policy

Satyam Hosting has a zero tolerance spam policy. We do not allow spam. Any user found doing such activity will have their account terminated. Websites that are advertised via spam may not be hosted on our servers.

The number of messages allowed to be sent per hour per domain is 100 messages for shared hosting plans.

Subscribing email addresses to any mailing list without express permission of the email address owner is prohibited.

Server Resource

Any websites that uses a high amount of system resources such as but not limited to CPU time, memory usage, and network resources will be notified in email of such activity to reduce their account to an acceptable level. The customer must then reduce their account to an acceptable level. Satyam hosting shall be the sole arbiter of what is considered to be high server usage.

Support Policy

Satyam Hosting offers support to its users through online chat and support tickets 24/7.

Migration Policy

Satyam Hosting offers migration assistance for our shared clients and resellers clients. In order for us to migrate your websites over you must be coming from a cPanal and your new server must have cPanel as well. For 1-10 domains the migration is free. For 10-15 domains the price is Rs 250 to migrate, 15-25 domains the price is Rs 550. Above 25 domains please contact sales for a quote.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All shared and reseller accounts must adhere to the above policies, with the exception of system resources.

Legal

Satyam Hosting expects that its customers will abide by all of our rules and all applicable laws. A user’s failure to comply with those laws will violate Satyam Hosting policy. Finally, Satyam Hosting wishes to emphasize that in signing the service agreement, users indemnify Satyam Hosting for any violation of the service agreement, law, or Satyam Hosting policy, that results in loss to Satyam Hosting or the bringing of any claim against Satyam Hosting by any third-party. This means that if Satyam Hosting is sued because of a user’s or customer of a user’s activity, the user will pay any damages awarded against Satyam hosting, plus costs and reasonable attorneys’ fees.

Services Changes

Satyam Hosting reserves the right to change prices, policies, and configuration of any and all accounts when deemed necessary. Any violations of these policies represent a breach of your contract with us, and your account will be removed from our system without warning.

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Your privacy is very important to us. We do not share subscriber information with third party.